FAQ

Payments

What are the payment options?

The store allows you to use the following payment options:
• Fast payments via the iMoje ING operator:
Visa
MasterCard
Google Pay, Apple Pay
BLIK instant transfers
• Bank transfer to the account number provided in the order confirmation email.

How to resolve issues with credit card payments?

If you encounter errors during the payment authorization process, please check the following potential problems:

• Check your credit card limit for a single day,
• Check your credit card limit for a single transaction,
• Ensure the credit card details are correct,
• Contact your bank to check for any technical issues.

If none of the above scenarios apply to your case, please contact our Customer Service.

Will I receive a VAT invoice?

Yes. To receive an invoice, you need to select the invoice option in the shopping cart while placing your order and provide your VAT invoice details.

Is VAT included in the price?

The prices on the website are shown both in net and gross amounts.

Delivery

What are the delivery options?

We only offer courier delivery with entry to the room.

Can I change the delivery date?

Please contact Customer Service if you would like to change the delivery date.
We reserve the right to keep the initially specified date and time of delivery, as stated in the delivery confirmation email.

Can I pick up my order in person?

Unfortunately, no. We do not offer in-person pickups.

What is the shipping cost?

The shipping cost is determined at the final stage of the transaction process. The cost is calculated based on the number of products ordered.

How long does it take to produce the furniture?

The production time may vary depending on the workload of the factory's production process. The estimated production time is displayed in the final step of the purchase process, in the cart. We always make every effort to ensure that your ordered furniture reaches you as soon as possible. If you have any doubts, please contact Customer Service.

Can I modify my order after it has been placed?

Once the order is placed, paid for, and confirmed for processing, it cannot be changed.

Can I order an assembly service?

An assembly service is not offered.
Each product package includes assembly instructions for self-assembly.
If you plan to purchase a larger quantity of products and need assembly, please contact Customer Service.

Will the furniture arrive assembled, or do I have to assemble it myself?

It depends on the type of furniture. In most cases, the furniture will be pre-assembled. Each piece of furniture includes a clear and intuitive assembly guide. We believe there will be no issues with self-assembly. If you encounter any problems, feel free to contact us.

Products

How to buy furniture on the maro.eu store?

You can place an order by adding items to your virtual shopping cart in the store.
The products you can add to your cart are mainly found in the Home Office category.
The ordering process is simple and intuitive. You can also send us an email, call, or inquire about a product through our Customer Service form.

How to take care of the furniture?

Our furniture is made from the highest quality materials. To ensure long-term satisfaction, proper care is essential.
You can find more information on the Furniture Care page.

What is the warranty period?

All products come with a 5-year warranty, except for:

• Moving parts of the furniture (i.e. wheels, electric mechanisms, pneumatic mechanisms, plastic parts, locks, etc.), which are covered by a 1-year warranty,
• Electrical and electronic accessories, such as Bluetooth modules, Wi-Fi, displays, remote controls, media ports, sockets, etc., which have a 2-year warranty,
• Natural materials, such as sintered stone, veneer, natural wood, genuine leather, etc., which are covered by a 1-year warranty.

Where can I find more information about the products and services?

The product page allows you to download 2D and 3D models of each piece of furniture, download the product catalog, and view the image gallery.
If you cannot find specific information about the product, please contact our Customer Service.

Are there other colors available than those shown in the online configurator?

The configurator on the product page shows all the available colors offered.

I want to choose a color, but I’m not sure how it will look in reality. What should I do?

You can order a free sample from our website "Order Samples" to receive fabric samples by mail to your home address.
You can also download the catalog from our "Downloads" page.

I have already placed an order, but I want to add another product to it. How can I do that?

You can place a new order on the website, and we will ship both orders together. Be sure to inform us of this in the comments of your new order or by email. If you have any doubts, please contact Customer Service.

Cooperation

Why should I become your distributor?
We offer distributors a wide range of benefits: from advisory and marketing support to attractive commercial conditions. We help in executing even the most complex investments, presentations, projects, and cost estimates. Ultimately, we guarantee the shortest possible delivery time, assistance with logistics, and favorable payment terms.

Complaints and Returns

Can purchased products be returned?

It is not possible to withdraw from a sales contract for products that are individual, non-standard, or custom-made based on the customer’s specifications.

How can I file a complaint?

You can use our complaint form, available below. It is also available in your "My Account" profile, under the "Order History."